SHIPPING & RETURNS

We are a UK based company and we ship worldwide!

Pre-Orders

We are currently taking pre-orders. We highly encourage you to pre-order as stock goes really fast and we have sold out multiple times before.  Every pre-order is added to a queue and each order is fulfilled on a first come first served basis. 

As part of the pre-order terms, we cannot guarantee an exact fulfilment and shipping date, this is due to the sheer volume of orders we are receiving. We are working with our suppliers to continue upping our stock levels to keep up with the demand. Thank you for your continued patience.  We cannot wait for you to receive your hair tools!

EU Residents ONLY - Please read:

The UK is no longer part of the EU.  New EU VAT rules were introduced from 1st of July 2021, this means that we, as a business have to automatically calculate and add your country's VAT at checkout. (excluding UK).

Please check with customs in your EU country of residence regarding customs/duty fees once imported parcels arrive in your  country. These rules are different in each EU country and additional charges may (or may not) be applicable. 

Countries include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

Rest of the World + UK:

Order Processing

Please allow one working day for your order to be fulfilled and shipped.  If you place your order on a Friday, Saturday or Sunday, your order will be processed on the next working day.

Shipping Times

We are a UK based company and we deliver Cordina Hair tools Worldwide. Please see different delivery options below. 

 

United Kingdom

- Tracked & Signed for 2nd Class Shipping on Flower Curl orders

- Online delivery confirmation

- 2-3 working days

- Standard 1st Class shipping on Waver Bun orders

- Delivery within 1-3 working days

International Delivery > Tracked

- Tracked Shipping

- Online delivery confirmation

- EU Delivery Times: 3-5 working days (excluding weekends & bank holidays)

- Rest of the world: 5-7 working days (excluding weekends & bank holidays)

RETURNS

Opened / Used products

Opened and used products cannot be re-turned and re-sold to new customers due to hygiene purposes.  Our hair tools are meant to be worn on the scalp, left in for a few hours or overnight. 

Ask for help

If you are having trouble using our products or would like some tips on how to use our hair tools, please get in touch with us as we would love to help you.  Sometimes all it takes, is a minor adjustment in your application.  Our email is: info@cordina.co.uk

 

REFUNDS 

Cancel your un--shipped order

Please email us as soon as you can so we can cancel your order for you

  • a full refund is applicable including shipping costs

  • a cancellation fee of £2.50 applies (this cancellation fee is usually charged to us by Stripe or PayPal)

Cancel your shipped order but not yet delivered

Please email us as soon as you can so we can advise you on what to do next

  • A refund will only be applicable once we receive the item back

  • shipping charges are not refunded

  • a cancellation fee of £2.50 applies (this cancellation fee is usually charged to us by Stripe or PayPal)

Damaged products

Please get in touch about your damaged product within 15 days of receiving it.  You can email details about your damaged product to info@cordina.co.uk. Please include images of the damaged product and we would be more than happy to provide you with a replacement.  If only one part of the product is faulty, we would send you a replacement for that particular part only.

 

If the entire product is fault, it must be returned to us to issue a complete product replacement. Postage cost on us. 

If you change your mind

You can return your unopened and unused purchase for a refund within 15 days of receiving your product.

 

  • Please get in touch with us explaining the reason for your return: info@cordina.co.uk

  • We can then provide you with further details on how to return your product.

  • Shipping fees are to be covered by the customer.  

  • Refunds are applicable on products only (excluding shipping fees) 

  • a cancellation fee of £2.50 applies (this cancellation fee is usually charged to us by Stripe or PayPal)

  • We are unable to accept returns beyond the 15 day period at this time.