Question 1

Do you ship worldwide?

Accepted Answer

We absolutely do!  We are a UK company and we've been shipping worldwide since we launched back in 2018.  Shop here

Question 2

Flower Curl & Waver Bun Reviews

Accepted Answer

We are incredibly grateful for all the reviews we receive from our customers. We have shared these and saved them on our Instagram highlighted stories.

Question 3

How can I submit a review?

Accepted Answer

We absolutely LOVE hearing from our customers and we are incredibly grateful for every wonderful review we receive. To submit a review. head over to the product you purchased on our website.

If you are having issues with your order, please email us, we want to help you and make things right. We are here to help :)

Email: info@cordina.co.uk

Question 4

What's the difference between the Flower Curl &Waver Bun?

Accepted Answer

The Flower Curl is our patented heatless hair curler that comes with soft satin coated rings. It has been designed to be worn comfortably day or night.  Our hair curler doesn't sit around the face, doesn't cover the sides of the face, ears or back of the neck which means you can roll in your sleep without having the curler get in the way.

The Waver Bun come with a much larger satin coated ring and is our patented hair waver.  It can be used to prolong heatless curls for days!  The Waver Bun can be used whenever you need to put your hair up, replacing tight or messy buns and ponytails. No hair ties are required and the bun is not tight at the roots, therefore will not cause tension like a normal bun or ponytail would.  Leaves no dents, just healthy heatless waves when removed.

Here is a video showing the difference between the two hair tools

Question 5

How long does my hair need to be?

Accepted Answer

Hair needs to be past the shoulders for both hair tools to work effectively.

Flower Curl
Minimum length: armpit length 
Maximum length: Waist Length

Waver Bun: 
Minimum length: mid-back length hair
Maximum Length: tailbone length

If in doubt, we have hair length guides on each product page.

Question 6

What are the products made out of?

Accepted Answer

Both of our hair tools are handmade from soft foam coated in vegan satin material. No silk worms were harmed during the making of our hair tools. 🐛

Question 7

Do I start with dry, damp or wet hair?

Accepted Answer

We generally recommend to start off with dry hair. Damp / wet hair may not dry properly in the curler resulting in an uneven result.

Dry hair also allows you to have more control over the curls.  If your natural hair struggles to  hold a curl, we recommend to apply a bit of water onto dry hair before wrapping.

Question 8

How to get my curls to last longer?

Accepted Answer

If your natural hair struggles to  hold a curl, we recommend to:
Start off with completely dry hair
Apply a bit of water onto dry hair before wrapping. 
Ensure a tight, continuous wrap with no gaps
If you are open to using hair sprays, spray once all the hair is set in the hair tools. (we recommend the hairspray by colourwow as it is not sticky and doesn't leave the hair feeling stiff)
Leave in overnight or for at least 6 hours
You can spray some hair spray in the morning whilst the hair is still wrapped. Leave to set for 15 mins and then unravel
Flip your hair forward and open the curls with your fingers
Avoid using a brush, instead you can open the curls with your fingers or a curl comb
Do not weight down the curls with too much product

Question 9

I ordered but haven't received it yet.

Accepted Answer

We process orders Mon - Fri excluding weekends. Please allow 1 working day from day of placing your order.

UK orders - they typically arrive within 1-3 working days
International Orders are sent from the UK - Please allow 7 working days for your order to arrive.

Very rarely orders may get stuck in customs and exceed the 7 working days.  Please check your tracking number to monitor your parcel's journey.  If you have waited 15 working days please get in touch with us so we can look into this for you.

Question 10

Cancel a shipped order

Accepted Answer

We cannot stop a parcel from being delivered whilst it travels through the postal network. Please email us as soon as you can so we can advise you on what to do next.

A refund will only be applicable once we receive the item back at our warehouse
shipping charges are not refunded
a cancellation fee of £2.50 applies (this cancellation fee is usually charged to us by Stripe or PayPal)

Question 11

Cancel un-shipped order

Accepted Answer

It may not always be possible to cancel your order in good time.  This is because our customer care team is separate to our fulfilment team and by the time your enquiry is picked (which will be in a queue) your order may have already been fulfilled. If your enquiry is picked before fulfilment (we cannot guarantee this):

a full refund is applicable including shipping costs
a cancellation fee of £2.50 applies (this cancellation fee is usually charged to us by Stripe or PayPal)

Question 12

What's your return policy?

Accepted Answer

We have a detailed return policy here.

Frequently Asked Questions